Archive for the ‘Sage’ Category

Sage Not Updating

Updating Sage should be a very simple procedure.  On the server click update and on the PCs, assuming auto update is enabled, just approve when closing Sage.  However, two clients report the do not receive the update available notification, and when trying the update option from the server a pop-up message appears stating; “The following error has occurred.  Make sure you have an Internet connection and that you have enough disk space…. Error (403) Forbidden”.

Sage has very specific firewall rules.  Years ago you had to manually configure these or use a script Sage Simply Accounting (Sage 50) Firewall Rules | LAN-Tech Network Management but in recent years Sage will automatically configure the Windows firewall.  In the two cases mentioned above it seems the hardware firewall was blocking the necessary ports.  Since Sage does not list the port numbers for each service the simple solution is to manually download the update.

  • You should have received an e-mail from Sage with the update information and download link.  If not log into your Sage account, locate, and download.
  • Download the .exe file, do not extract. 
  • Copy the file, in this case SA_20240CP1.exe to folder  C:\Users\Public\Documents\Sage Software\Simply Accounting\Download
  • Now when you run update from the server or close Sage on a workstation the auto-install will run as it would normally. 

Category:

Sage, Troubleshooting, Uncategorized

Tagged with:

Sage Many Redirected Printers

If you remote into a PC to run Sage, sometimes your local printer does not connect. To resolve this you need to open the Windows printers console on the computer running Sage and look for the appropriate printer and the “redirected #”. Then in Sage under Report & Form Options, choose the items you wish to print and beside them select the printer with the redirected # that matches the printer in the Windows printers console, as in the image below.

On many systems each time you reconnect to the remote computer a new redirected connection is created such that there are so many it can be near impossible to locate the appropriate redirected printer. See image below as an example.

To clear all these excess printers you can edit the registry. (As usual, back up the registry or at least the key before deleting and if not comfortable doing so, do not proceed as registry changes can corrupt your machine) To clean up the list of printers, on the computer running Sage, locate the registry key:
HKEY_CURRENT_USER\Software\Microsoft\Window Nt\Currentversion\Printerports
Delete all printer ports showing (redirected #). Do not delete those without (redirected #)
Reboot the computer running Sage, reconnect, and select the newly redirected printer.

Category:

Networking, Registry, Sage, Troubleshooting

Tagged with: