Sage Not Updating
Updating Sage should be a very simple procedure. On the server click update and on the PCs, assuming auto update is enabled, just approve when closing Sage. However, two clients report the do not receive the update available notification, and when trying the update option from the server a pop-up message appears stating; “The following error has occurred. Make sure you have an Internet connection and that you have enough disk space…. Error (403) Forbidden”.
Sage has very specific firewall rules. Years ago you had to manually configure these or use a script Sage Simply Accounting (Sage 50) Firewall Rules | LAN-Tech Network Management but in recent years Sage will automatically configure the Windows firewall. In the two cases mentioned above it seems the hardware firewall was blocking the necessary ports. Since Sage does not list the port numbers for each service the simple solution is to manually download the update.
- You should have received an e-mail from Sage with the update information and download link. If not log into your Sage account, locate, and download.
- Download the .exe file, do not extract.
- Copy the file, in this case SA_20240CP1.exe to folder C:\Users\Public\Documents\Sage Software\Simply Accounting\Download
- Now when you run update from the server or close Sage on a workstation the auto-install will run as it would normally.
LAN-Tech Network Management 