Suddenly many users alerting that the message body of their e-mails, using Outlook desktop app, are blank. Also they cannot type in the body of a new e-mail or reply. Microsoft has released the following statements:

Latest message, May 11, 2021 7:24 PMView historyTitle: Issue affecting viewing email content in Outlook User Impact: Users may be unable to view email message content within Outlook. More info: Impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied. Current status: We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC. We encourage affected users who are able to do so to leverage the workarounds described above in the “more info” section of this post while we complete the process of fixing this problem. Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client. Root cause: A recent change to systems that facilitate text display management for content within the Outlook client caused impact. Next update by: Wednesday, May 12, 2021, 12:00 AM (3:00 AM UTC)

“May 11, 2021 6:19 PMView historyTitle: Issue affecting viewing email content in Outlook User Impact: Users may be unable to view email message content within Outlook. More info: Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround. Current status: We’re continuing to analyze recent updates to the environment and the associated code as we work to isolate the cause of impact. Our efforts are focused on determining the most expedient means of remediating this issue. Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client. Next update by: Tuesday, May 11, 2021, 7:30 PM (10:30 PM UTC)

May 11, 2021 5:28 PMView historyTitle: Issue affecting viewing email content in Outlook User Impact: Users may be unable to view email message content within Outlook. More info: Initial reports indicate that Outlook on the web is unaffected and users with access to Outlook on the web can view email messages there while we work on a solution. Current status: We’re gathering and analyzing data in an effort to isolate the cause of impact. Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround. Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client. Next update by: Tuesday, May 11, 2021, 6:30 PM (9:30 PM UTC)”

Comments on: "Outlook Message Body Blank" (7)

  1. Patrick Rachels said:

    Same issue here, I just had 4 clients back to back within minutes of each other call me regarding this issue, I have yet to find a fix.

    • Microsoft “pushed” something out this afternoon that caused the problem. When they figure it out, they will push out the fix. Something similar happened last July. They resolved within about 6 hours.

    • Scott Mather said:

      I fixed one client by running a scanpst repair on the ost file. We’ll see if it works on second client – trying now.

      • Scanpst may not have have been what repaired it. The issue does not appear to be with the database. Microsoft is already pushing out the fix. I just checked 3 systems on which I did nothing other than close and open Outlook and 2 are working fine now.. Yours may have been a coincidence.

      • Patrick Rachels said:

        Maybe! Good to know the issue is being resolved. Thanks for the reports!

  2. Adam Felts said:

    I’ve only had one user mention it, but man what a PITA. The SARA application seems to have worked in my case though I have no idea what it actually did. I was running through the log collection phase and Outlook just decided to start working correctly.

    • It may have been a coincidence. Microsoft is already pushing out the fix and some systems have already received and repaired. The fix is seamless except you have to close and re-open Outlook. Sometimes twice.

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