Generally when a computer cannot join the domain using http://connect (SBS 2008 & 2011) or http://SBSname/connectcomputer (SBS 2003) it is due to inability to correctly resolve the name of the domain controller in a timely fashion. Below is a list of common reasons for the connect wizards to fail.

In an SBS domain, the server should be the DHCP server, and if so, items 3 and 4 below should be automatically set through DHCP.  However if addressing is statically assigned or you are using a router you may need to make changes. Items 3 and 4 are also basic networking requirements of a Windows Domain, not just important for joining the domain.

1. If there is more than 1 network adapter installed, wired or wireless, disable all but 1 until domain joined.  If at all possible, make it a wired connection, not wireless. 

2. Many new PC’s also show a Bluetooth connection under “Network Connections”, this should be disabled as well while running the wizard.  If you are using a Bluetooth mouse and/or keyboard these will have to be temporarily replaced.

3. Make sure, using IPconfig /all, that the client’s DNS points ONLY to your internal DNS servers, in this case the SBS.  Do not allow a router or ISP to be added even as an alternate.

4. IPconfig /all should also show next to “Primary DNS Suffix”” your internal domain suffix such as MyDomain.local.  If not you need to add the domain suffix to the client machine. To do so insert it in the “DNS suffix for this connection” box under the DNS tab of the NIC’s advanced TCP/IP IPv4 properties

5. If there are any 3rd party firewalls or security suites installed, disable them until joined to the domain.  The Windows firewall should not need to be disabled.

6. If still failing add the connect web site to the “trusted” sites list in Internet Explorer under Tools | Internet Options | Security |trusted Sites

7. If all else fails you can skip the wizard and use a 3rd party utility called ProfWiz.  

It is important to note that using the connect and connectcomputer wizards is very important.  With SBS 2003 it is especially critical to do so as it performs a long list of tasks other than just joining the domain.  It copies the local user’s profile, configures the user and computer environments, changes permissions, installs SBS related features, makes changes to networking, and much more.  Susan Bradley’s blog outlines this in detail: “So exactly “what” does connect computer do anyway?”  However SBS 2008 and SBS 2011 control most of this through Group Policy.  The key bonus feature with the SBS 2008/2011 wizard is its ability to import current users’ local profiles. Though I still strongly recommend using the wizard, it will only import a local workgroup profile.  If the wizard fails or you are wanting to import a previous domain profile, you may want to consider using Profwiz.  Profwiz by forensit.com a simple little tool that will join the PC to the domain and reset the permissions of an existing profile allowing it to be used as the new domain profile (i.e. import users settings like desktop items, favorites, Documents, and application configurations). For instructions on downloading and running see:  https://blog.lan-tech.ca/2011/05/19/sbs-and-profwiz/

Comments on: "SBS connect / connectcomputer wizard fails" (3)

  1. Good post! We will be linking to this great article on our site.
    Keep up the good writing.

  2. cryptozoo.ning said:

    I’m amazed, I must say. Rarely do I come across a blog that’s both equally educative and engaging. I’m very happy that I came across this in my
    search.

  3. gridrinzler said:

    Reblogged this on Rinzler and commented:
    Normally I don’t blog about windows. …
    This blog helped when I had some trouble with an 2003 server and a malfunctioning client setup. SBS 2003 server & Windows 7 client

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